TERMS AND CONDITIONS

Booking Date

All event bookings must be confirmed in writing/email by the Client.

To secure exclusivity of the entertaining space / gardens, a booking deposit is required to secure the date of your event (this deposit is non-refundable should your event be cancelled, see below).

All bookings are subject to minimum guest numbers, these will be confirmed in writing by Second-Helpings to the Client.

Booking Deposit

A booking deposit figure will be provided by Second-Helpings via email once your booking confirmation is received. This deposit will be deducted from the total event costs which will be issued to the Client on the day of the event.

Payment methods currently available include bank transfer, cheque and cash.

Booking Confirmation

Once the Clients deposit has been received a receipt will be issued by Second-Helpings together with a formal confirmation letter which will include your draft menu, event summary and estimated costs based on the number of guests and selections made by the Client.

Price Variations

All bookings are subject to minimum guest numbers which will be confirmed by Second-Helpings at the time of booking.

Where children are attending – if over 7 years of age they are payable at the same rate as adults, if under 7 years of ages they are chargeable at a reduced price to be agreed by Second-Helpings and the Client.

Any variation to menu selections for children must be discussed with Second-Helpings prior to the event.

Cancellation Charges

In the unfortunate event of a booking having to be cancelled, confirmation in writing will be needed from the Client. Your deposit will be retained and the following charges will be incurred:-

• Cancellation received with less than 7 days prior to the event – 50% of the total event cost.
• Cancellation received less than 2 days prior to the event – 100% of the total event cost

The total event cost will be based on the number of confirmed guests attending at the agreed price per head.

Any additional costs incurred by Second-Helpings in preparation of the event up until the time of cancellation will be charged to the Client. This is to cover any losses caused to Second-Helpings for administration costs, travel, supplies etc. and will be discussed fully in event of cancellation.

Dietary Requirements and Allergies

All dietary requirements and allergies will be discussed at the time of booking and Second-Helpings will endeavour to provide suitable adaptions to the Clients menu.

Client’s use of Second-Helping’s Property and Clients Personal Property

The Client agrees to pay for any loss or damage to any equipment, crockery, cutlery or glassware supplied by Second-Helpings for the event, including any issues caused by the Client guests.

Second-Helpings will not be held responsible for the theft, loss or damage to any personal effects of the Client or gifts brought onto premises by the Client guests.

Privacy Policy

Second-Helpings Privacy Procedures fall in line with Regulations, to request a copy please contact barbara@second-helpings.co.uk

Diversity Policy

We aim to be an equal opportunities employer and are committed to ensuring that our culture, our training and our policies all facilitate and enhance the development and promotion of equal opportunities.

It is our aim to ensure that nobody suffers discrimination because of gender, sexual orientation, marital or civil partnership status, gender reassignment, nationality, colour, race, ethnic or national origin, religion or belief, age, disability or fixed term or part time status.

Force Majeure

Second-Helpings shall incur no liability to the Client if performance of the Contract is prevented or hindered by any cause whatsoever beyond Second-Helping’s control and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.

Future Changes to Terms and Conditions

Second-Helpings reserve the right to change its Terms and Conditions when it deems necessary due to the continual evolving nature of its business. It is the Client’s responsibility to ensure that they are up to date with our Terms and Conditions.

Last updated 27^th November, 2019